Boopathirajan T

ROLES AND RESPONSIBILITY: Tool knowledge: “Curation Tool-PROBE 42 Banking” & MS Office  Data Download: To download the relevant/essential documents for the public/private registered companies from MCA portal.  Company Co-ordinates: To provide company details such as address, contact no, email-id in the tool provided.  Compliance: To provide the ratings such as CIBIL, Brickworks, and SMERA ratings.  Financial Details: Analyzing the balance sheet, profit & loss of the documents gathered information on PAT & Auditor details.  Legal Case Analysis: To identify legal case status/Judgment Documents for the public/private registered companies.  Updating Priority Level Legal escalation issues (L1, L2 & L3) to client through curation tool.  Analyzing all work packets process has been following as per SOP’s.  Achieving 100 % production level with high accuracy on daily basis.

Tool knowledge: “SAP HANA & MS OFFICE  24/7 on time process support provided to PAN INDIA field team product related issues.  Follow up with customer for quicker resolution through Chat/Email.  Attending client requirements & rendering solutions as per increasing customer satisfaction index.  Breakdown support ( 24/7 ) provided to SELECT customers vehicles (Blue,Gold,Silver&platinum) to sustain the vehicle purchase from the brand.  Managing the major platinum key customers and supporting PAN Ind Customers.  Developing a solid and trusting relationship between major key clients and company through maintenance strategies, procedures and methods.  Creation, modification of SOP’s made available for all the processes whenever the process change done for field service team usage.